Spa Salon CRM System

Our client is a network of spa salons with thousands of clients all over the world. They needed a reliable solution to manage their customer relations and marketing efforts.

Our client is a network of spa salons with thousands of clients all over the world. They needed a reliable solution to manage their customer relations and marketing efforts.
Technologies & tools
PHP, Drupal 7;
DB: MySQL;
Project team
2 developers, 1 QA, 1 designer, 1 PM

Solution

R-Style Lab PHP team developed a CRM system which:

  • tracks, records and stores data on clientele and communication channels;
  • identifies and rewards loyal customers in line with the personal statistics gathered on the base of their visits;
  • features marketing tool which maximizes sales and profit via analytics and KPIs;
  • generates reports providing info on customers attitude to the delivered services;
  • distributes automatic notifications on a range of events: planned visits, advertising and marketing campaigns, available bonuses and discounts;
  • processes feedback.

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